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“The young men Cory and Jonathan were very polite ang knowledgeable. Cory Made video of the inspection then showed what was BAD and some I knew the others I did not know. Cory explained and showed in detail about the damaged parts and why they were damaged.
I decided to have the job I that day instead of splitting into them coming back which would have cost me more. Cory and Jonathan if 3 or 4 hours and the job was done to perfection. Nice and quiet.
Thank You Hero Garage for a great job and sending good team.”
“I admit, I know nothing about garage doors, so I decided to have this garage maintenance company come take a look since I’d been in my house for a few years. A team of two came out, and introduced themselves as Jonathan and Josh. They were very friendly and professional and did all the maintenance in about 30 minutes.
Noticeably, I could hear the door opening and closing much smoother and quieter, and after the appointment they both explained to me what work they had done. Jonathan also explained the differences between the metal rollers that most home-builders install, which aren’t the top grade and make more noise. I appreciated the explanation, since he also told me the higher grade would not require as much greasing. He didn’t push any product or further work on me either. They tightened any loose bolts and I feel assured my garage is in good shape for time to come. They also have surge protectors if you need them to protect against power surges, which is common in many newer sub-developments.
What I really like about this company is they value customer service. The call center also notifies you when they are on their way to your home. They get the job done well, fast, and have all the parts with them on their clearly marked van/truck.”
“I am very happy with Hero Garage Doors. Everyone that we talked to was very pleasant and knowledgeable. Cody our sales rep took the time to explain our options and did not pressure us. The very next day Josh and Matt came out and did our installation. Lisa the scheduler was also on the ball and made sure we knew when to expect everyone (who all arrived on time). We had two doors and two openers installed and even after working all day in the Texas heat, Josh and Matt were still so polite and had a smile as they explained all of the features, set up all remotes, and demonstrated everything. All in all this was a great experience. I would definitely recommend them.”